Who this policy applies to.
This Privacy Policy applies to the NAMAOS website, online forms, appointment scheduling pages, demonstrations, communications, and related business services provided under the NAMAOS name (“NAMAOS,” “we,” “us,” or “our”).
It applies when you visit our website, request information, book a Revenue Assessment, communicate with us, become a client, or otherwise interact with NAMAOS. It does not replace any privacy terms contained in a signed client agreement, data processing agreement, or other written contract. If a contract applies to a specific service, that contract controls to the extent of any conflict.
When NAMAOS processes personal information solely on behalf of a client, the client generally determines why and how that information is used. In that situation, requests concerning the information should normally be directed to the client first.
Information we may collect.
Information you provide directly
We may collect your first and last name, email address, telephone number, company name, job title, business website, industry, location, and information about your business, systems, customer journey, or revenue problems. We also collect information you submit through forms, scheduling tools, surveys, emails, SMS messages, calls, chats, and other communications.
Appointment and service information
When you schedule a Revenue Assessment or another appointment, we may collect the selected date and time, time zone, appointment status, rescheduling or cancellation activity, meeting notes, and related follow-up information. If you become a client, we may also collect project requirements, authorized system access details, integration information, support records, billing contacts, and service history.
Information collected automatically
When you use the website, we may automatically receive device and browser information, IP address, approximate location, referring pages, pages viewed, interaction events, timestamps, cookie identifiers, and diagnostic or security logs. The exact information depends on the website, analytics, security, and communications tools currently enabled.
Communications, calls, and recordings
We may retain the content of communications with you. Calls, meetings, or AI-assisted conversations will only be recorded or transcribed when the feature is enabled and any notice or consent required by applicable law has been provided.
Information received from other sources
We may receive information from service providers, referral partners, public business sources, connected platforms, and clients that authorize NAMAOS to process information for them. We may combine that information with information already held by NAMAOS where permitted by law.
How we use information.
NAMAOS may use personal information to:
- respond to inquiries and provide requested information;
- schedule, confirm, remind, reschedule, and manage appointments;
- conduct Revenue Assessments and evaluate whether NAMAOS is a suitable fit;
- design, implement, integrate, operate, monitor, and support contracted revenue systems;
- manage contacts, opportunities, tasks, pipelines, communications, and client relationships;
- send service messages, requested follow-ups, and—where permitted—marketing communications;
- personalize and improve the website, services, workflows, and customer experience;
- measure performance, diagnose errors, prevent abuse, and protect systems and users;
- maintain business records, enforce agreements, resolve disputes, and comply with legal obligations; and
- support other purposes described when the information is collected or authorized by you.
Where applicable law requires a legal basis, we rely on consent, steps taken at your request before entering a contract, performance of a contract, legitimate business interests that do not override your rights, and compliance with legal obligations.
How AI and automation may be used.
NAMAOS builds and uses automation systems that may assist with lead capture, initial responses, information collection, qualification, routing, appointment scheduling, reminders, follow-up, CRM updates, workflow execution, analytics, and operational reporting.
AI-generated responses and recommendations may be incomplete or incorrect and should not be treated as legal, medical, financial, or other professional advice. NAMAOS designs systems with defined rules, escalation paths, and human oversight appropriate to the agreed use case. Material business decisions remain the responsibility of the relevant business and its authorized personnel.
Client data used to provide contracted services is processed according to the applicable agreement, configured integrations, documented instructions, and any required data processing terms.
When information may be shared.
NAMAOS may disclose personal information only as reasonably necessary to operate the business and provide services, including to:
- website hosting, CRM, form, calendar, email, SMS, telephone, meeting, analytics, security, payment, storage, and integration providers;
- professional advisers such as lawyers, accountants, auditors, insurers, and consultants;
- clients or authorized users when NAMAOS processes information on their behalf;
- government authorities, regulators, courts, or other parties when required by law or necessary to protect rights, safety, and security; and
- a buyer, successor, or relevant adviser in connection with a merger, financing, acquisition, reorganization, or sale of business assets.
Service providers are expected to process information for authorized purposes and subject to appropriate contractual or legal obligations. NAMAOS does not sell personal information for money and does not knowingly share personal information for cross-context behavioral advertising. This statement must be updated if NAMAOS later adopts practices that legally constitute a sale or sharing.
Cookies, analytics, and CAPTCHA.
The website may use cookies, pixels, local storage, and similar technologies to keep pages functioning, remember preferences, understand site performance, measure engagement, prevent fraud, and protect forms from automated abuse. Some technologies are set by service providers used to operate the website.
NAMAOS booking and contact experiences may use HighLevel services and Google reCAPTCHA or similar security tools. These providers may collect technical and interaction information under their own privacy terms. Google reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.
You can control many cookies through your browser. Disabling some technologies may affect page functions. Where required, non-essential cookies will be used according to applicable consent requirements. Browser-based “Do Not Track” signals are not interpreted consistently across the industry; NAMAOS will honor legally recognized opt-out preference signals where required.
Retention and security.
NAMAOS retains personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and meeting legal obligations. Retention periods vary according to the type of information, the relationship, client instructions, contractual requirements, and applicable law.
We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Measures may include access controls, authentication, restricted permissions, secure transmission, vendor review, backups, logging, and incident response procedures as appropriate to the system.
No website, transmission, storage system, or security measure is completely secure. NAMAOS therefore cannot guarantee absolute security. You are responsible for protecting credentials and notifying us promptly if you suspect unauthorized activity involving a NAMAOS-managed system.
Your privacy rights.
Depending on where you live and which law applies, you may have the right to request access to personal information, correction of inaccurate information, deletion, restriction or objection to certain processing, portability, withdrawal of consent, or information about categories of data collected and disclosed. You may also have the right to appeal a denied request or complain to a privacy regulator.
To make a request, email [email protected] with the subject “Privacy Request.” Describe the request and the relationship through which NAMAOS received your information. We may need to verify your identity and authority before responding. Authorized-agent requests may require proof of authorization.
You may unsubscribe from marketing emails using the link in the message. You may opt out of SMS marketing by replying STOP. Transactional or service messages may still be sent when necessary to manage an appointment, respond to a request, deliver contracted services, or meet legal obligations.
NAMAOS will not unlawfully discriminate against anyone for exercising an applicable privacy right. Legal rights are subject to exceptions and may differ by jurisdiction.
International data transfers.
NAMAOS and its service providers may process information in countries other than the country where it was collected. Those countries may have different data-protection laws. Where required, NAMAOS uses appropriate contractual, organizational, or legal safeguards for international transfers.
Children’s information.
The NAMAOS website and services are intended for businesses and adults and are not directed to individuals under 18. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information, contact us so the information can be reviewed and, where appropriate, deleted.
Updates to this policy.
We may update this Privacy Policy to reflect changes in our services, technology, providers, or legal obligations. The revised version will be posted on this page with a new effective date. If a change is material, we may provide additional notice where appropriate or required.
Contact NAMAOS.
NAMAOS
https://namaos.com
Email: [email protected]