Terms of Service.

NAMAOS Services

NAMAOS provides 360° AI infrastructure designed to connect and automate business platforms, conversations, data, customer interactions, and workflows.

Depending on the Services purchased and integrations enabled, NAMAOS may connect with or support systems such as:

• CRM and sales platforms
• Email
• SMS and telecommunications
• WhatsApp
• Social media and direct messaging
• Calendars
• Appointments and bookings
• Forms and lead capture
• Customer-service systems
• Invoicing and payment workflows
• Marketing systems
• AI agents
• Analytics
• Internal business workflows
• Other third-party applications and APIs

Specific features, usage limits, implementation services, support commitments, pricing, and additional terms may be stated in an order form, statement of work, subscription page, or other written agreement with NAMAOS.

Business Use and Eligibility

The Services are primarily intended for legitimate business and professional use and are not intended for personal, family, or household purposes unless expressly stated otherwise.

You must be legally capable of entering into a binding agreement and, in all cases, at least 18 years old to create a NAMAOS business account.

You are responsible for ensuring that your use of the Services is permitted under the laws applicable to you, your business, your customers, and the jurisdictions in which you operate.

Nothing in these Terms limits rights that cannot lawfully be waived under applicable law.

Accounts and Authorized Users

You must provide accurate, complete, and current account information.

You are responsible for:

• Maintaining the confidentiality and security of account credentials;
• Establishing appropriate permissions for authorized users;
• All activity occurring through your account;
• Promptly disabling access for individuals who are no longer authorized;
• Promptly notifying NAMAOS of suspected unauthorized access or security incidents involving your account.

You may not share credentials in a manner that circumvents account or usage limitations.

NAMAOS may require authentication or other reasonable security measures as a condition of access to certain Services.

Order Forms and Additional Agreements

Certain Services may be purchased under an order form, statement of work, enterprise agreement, Data Processing Agreement (“DPA”), service-level agreement, partner agreement, or other written agreement.

If there is a conflict between these Terms and a signed agreement governing a specific Service, the following order of precedence applies unless the applicable agreement expressly provides otherwise:

1. Signed Order Form or Enterprise Agreement;
2. Applicable Data Processing Agreement;
3. Applicable Statement of Work;
4. These Terms;
5. General online documentation.

A customer's purchase of additional Services does not grant reseller, partner, franchise, agency, white-label, or sublicensing rights unless those rights are expressly granted in a separate written agreement signed or accepted by NAMAOS.

Right to Use the Services

Subject to these Terms and payment of applicable fees, NAMAOS grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable subscription term to access and use the Services for Customer's authorized internal business purposes.

No ownership rights in NAMAOS technology are transferred to Customer.

Except where expressly permitted in writing or prohibited by applicable law, Customer may not:

• Copy or reproduce material portions of the Services;
• Sell, resell, sublicense, lease, or commercially distribute access to the Services;
• Reverse engineer, decompile, or attempt to derive source code from the Services;
• Circumvent security, access, account, or usage limitations;
• Use the Services to develop or train a competing product using unauthorized extraction of NAMAOS technology;
• Remove proprietary notices;
• Access the Services through unauthorized automated means;
• Interfere with the security, availability, or integrity of the Services.

Acceptable Use

You may use NAMAOS only for lawful purposes.

You may not use the Services to:

• Commit, facilitate, or promote fraud, deception, or unlawful activity;
• Impersonate another person or organization without authorization;
• Transmit malware, malicious code, or destructive software;
• Gain unauthorized access to accounts, networks, data, or systems;
• Infringe intellectual-property, privacy, publicity, confidentiality, or other rights;
• Harass, threaten, exploit, or unlawfully discriminate against individuals;
• Send unlawful or unauthorized communications;
• Circumvent consent, opt-out, suppression, or privacy requirements;
• Obtain or process information through unlawful surveillance or unauthorized interception;
• Circumvent technical safeguards or usage limits;
• Use the Services in a manner reasonably likely to harm NAMAOS, another customer, a third party, or the integrity of the Services.

NAMAOS may implement additional reasonable acceptable-use requirements for particular AI systems, communications channels, integrations, or regulated use cases.

Artificial Intelligence

Certain NAMAOS Services use artificial intelligence, machine learning, language models, automated workflows, or third-party AI technologies.

AI functionality may assist with activities including communication, summarization, classification, lead qualification, scheduling, content generation, routing, recommendations, customer service, workflow execution, and other business activities.

AI Outputs

AI-generated outputs may be incomplete, incorrect, misleading, outdated, or inappropriate for a particular purpose.

Customer is responsible for determining whether AI-generated information is appropriate for its intended use and for implementing reasonable human review where appropriate.

Customer should independently verify material information before relying on AI-generated output for consequential business decisions.

NAMAOS does not warrant that AI-generated output will always be accurate, unique, complete, or free from error.

Human Oversight

Customer is responsible for maintaining appropriate human oversight of automated systems.

Unless expressly approved by NAMAOS in writing and lawfully configured, Customer must not use the Services as the sole basis for decisions that produce legal or similarly significant effects concerning individuals in areas such as employment, credit, lending, insurance, housing, healthcare, education, legal rights, or eligibility for essential services.

AI Transparency

Customer is responsible for providing disclosures that may be legally required when individuals interact with AI systems or receive AI-generated or AI-manipulated content.

Customer may not remove or circumvent disclosures, notices, labels, or safeguards that NAMAOS provides to satisfy applicable legal requirements.

No Professional Advice

AI-generated content provided through NAMAOS does not constitute legal, medical, financial, accounting, tax, or other regulated professional advice unless expressly provided through an appropriately licensed professional service.

No Guarantee of Business Results

NAMAOS provides technology, infrastructure, automation, and implementation capabilities.

Unless expressly stated in a signed written agreement, NAMAOS does not guarantee:

• Revenue;
• Profits;
• Sales;
• Leads;
• Customers;
• Conversion rates;
• Cost savings;
• Business growth;
• Return on investment;
• Particular commercial outcomes.

Customer remains responsible for its business strategy, customer acquisition, sales activities, pricing, products, services, and operational decisions.

Any examples, forecasts, projections, case studies, demonstrations, or hypothetical financial scenarios are illustrative unless expressly identified as guaranteed in a signed agreement.

Customer Data and Content

“Customer Data” means information, data, communications, files, content, records, and other materials submitted to, transmitted through, stored in, or made accessible to NAMAOS by or on behalf of Customer.

As between Customer and NAMAOS, Customer retains its ownership rights in Customer Data.

Customer grants NAMAOS and its authorized service providers a limited right to host, copy, transmit, process, display, modify as technically necessary, and otherwise use Customer Data solely as reasonably necessary to:

• Provide and operate the Services;
• Perform Customer's instructions;
• Maintain security;
• Prevent fraud and abuse;
• Provide support;
• Troubleshoot technical issues;
• Comply with applicable law and contractual obligations.

Customer represents and warrants that it has all rights, permissions, notices, consents, and other lawful authority necessary for NAMAOS to process Customer Data as contemplated by the Services and applicable agreements.

Customer may not submit Customer Data that Customer is not legally entitled to process.

Aggregated and De-Identified Information

NAMAOS may generate and use aggregated, statistical, or de-identified information derived from use of the Services where that information does not reasonably identify Customer or an individual.

Such information may be used for service operation, analytics, security, product development, capacity planning, benchmarking, and business improvement, subject to applicable law and our Privacy Policy.

NAMAOS will not attempt to re-identify information that has been de-identified where applicable law prohibits such re-identification.

AI Model Training

Unless Customer expressly authorizes otherwise, NAMAOS will not use identifiable Customer Content to train generalized AI models for unrelated purposes.

NAMAOS may use authorized subprocessors and third-party AI providers to process Customer Data as reasonably necessary to provide configured AI functionality.

Applicable data-processing obligations are addressed through our Privacy Policy, DPA, customer agreements, and agreements with relevant service providers.

Privacy and Data Protection

NAMAOS's handling of personal information is described in the NAMAOS Privacy Policy.

Where NAMAOS processes personal information on behalf of Customer, Customer generally determines the purpose of that processing and is responsible for establishing an appropriate legal basis, providing required privacy notices, honoring individual rights, and otherwise complying with applicable privacy laws.

Where required, NAMAOS and Customer may enter into a separate Data Processing Agreement.

If these Terms conflict with an applicable DPA regarding the processing of personal information, the DPA controls with respect to that processing.

Sensitive and Regulated Data

Customer must not use the Services to process categories of data subject to specialized regulation unless the particular NAMAOS Service is expressly approved for such use and any required agreement is in effect.

This may include protected health information, payment-card data, highly sensitive financial information, government-issued identification data, biometric information, children's data, and other specially regulated information.

Customer is responsible for identifying regulatory requirements applicable to its data and use case.

Third-Party Platforms and Integrations

NAMAOS may integrate with third-party products, APIs, communications networks, platforms, or services.

Customer authorizes NAMAOS to exchange information with connected third-party services as necessary to provide the requested integration.

Customer is responsible for:

• Having appropriate authorization to connect the third-party service;
• Maintaining necessary third-party accounts and licenses;
• Complying with applicable third-party terms;
• Configuring appropriate permissions.

Third-party services are controlled by their respective providers.

Their availability, functionality, security, pricing, APIs, policies, and terms may change independently of NAMAOS.

NAMAOS is not responsible for acts, omissions, outages, data practices, or changes made by independent third-party providers except to the extent liability cannot lawfully be excluded.

NAMAOS may modify or discontinue an integration if a third-party provider changes or terminates access, or if continued support is no longer commercially or technically reasonable.

Communications, Email, SMS, WhatsApp, and Messaging

The Services may enable Customer to communicate with individuals through email, SMS, voice, WhatsApp, social messaging, or other communications channels.

Customer is responsible for the recipients, content, timing, purpose, and lawful basis of communications initiated by or on behalf of Customer.

Customer must:

• Obtain and maintain legally sufficient consent or another lawful basis where required;
• Maintain appropriate records of consent;
• Provide required sender identification and disclosures;
• Honor applicable opt-out, unsubscribe, and revocation requests;
• Maintain suppression records where appropriate;
• Comply with applicable do-not-contact requirements;
• Avoid misleading sender information;
• Avoid unlawful, abusive, deceptive, or unsolicited communications.

NAMAOS may suspend or restrict messaging functionality where we reasonably believe activity may violate applicable law, provider rules, carrier requirements, third-party policies, or these Terms.

Carrier fees, telecommunications charges, message rates, and third-party platform charges may apply.

NAMAOS does not guarantee delivery of any message because delivery may depend on carriers, networks, spam filters, recipient settings, third-party providers, and other factors outside NAMAOS's reasonable control.

Where Canada’s Anti-Spam Legislation (CASL) applies to a commercial electronic message, Customer must comply with applicable requirements concerning consent, sender identification and contact information, and a functioning unsubscribe mechanism.

Call Recording and Transcription

Where Customer enables call recording, transcription, monitoring, analysis, or similar functionality, Customer is responsible for determining whether notice, consent, or other authorization is legally required.

Customer must provide and obtain all required notices and consents before using such features.

NAMAOS may disable recording or transcription functionality where required to comply with law, platform requirements, or risk-management policies.

Intellectual Property

NAMAOS and its licensors retain all right, title, and interest in and to:

• The Services;
• Software;
• APIs;
• Interfaces;
• AI infrastructure;
• Workflows and system architecture;
• Documentation;
• Designs;
• NAMAOS trademarks and branding;
• Proprietary technology;
• Improvements and derivatives thereof.

Except for the limited rights expressly granted under these Terms, no rights are granted to Customer by implication, estoppel, or otherwise.

Customer retains ownership of Customer Data and any intellectual property it owned independently of NAMAOS.

Feedback

If Customer voluntarily provides suggestions, ideas, enhancement requests, recommendations, or other feedback regarding the Services, Customer grants NAMAOS a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without restriction or compensation, provided NAMAOS does not publicly identify Customer as the source without authorization.

Confidentiality

Each party may receive non-public information of the other party that reasonably should be understood to be confidential (“Confidential Information”).

Confidential Information includes non-public business information, technical information, security information, pricing, product plans, trade secrets, and Customer Data.

The receiving party will:

• Use Confidential Information only for purposes of the parties' relationship;
• Protect it using reasonable care;
• Disclose it only to personnel, contractors, professional advisers, and service providers who have a legitimate need to know and are subject to confidentiality obligations.

Confidential Information does not include information that the receiving party can demonstrate:

• Was lawfully known without confidentiality restrictions;
• Became public through no breach of obligation;
• Was lawfully received from another source without confidentiality restrictions;
• Was independently developed without use of the other party's Confidential Information.

A party may disclose Confidential Information where legally compelled, subject to providing notice where legally permitted.

Fees and Payment

Customer agrees to pay all fees stated at the time of purchase or in the applicable Order Form.

Unless otherwise stated:

• Fees are stated exclusive of applicable taxes;
• Customer is responsible for applicable sales, use, value-added, withholding, or similar transaction taxes other than taxes based on NAMAOS's net income;
• Customer must maintain valid payment information;
• NAMAOS may charge the payment method associated with the account for amounts when due.

Failure to pay amounts when due may result in suspension or termination of the affected Services after any notice or cure period required by the applicable agreement or law.

Customer must raise good-faith billing disputes promptly after discovering them.

Subscription Renewal and Cancellation

The subscription term, renewal period, price, and cancellation requirements applicable to paid Services will be disclosed in the applicable Order Form, checkout process, or subscription page.

Where a subscription is identified as automatically renewing, it will renew for the stated renewal period unless canceled in accordance with the applicable cancellation procedure before renewal.

Customer authorizes NAMAOS to charge applicable recurring subscription fees to the payment method on file where Customer has agreed to recurring billing.

NAMAOS will provide renewal, price-change, and cancellation notices where required by applicable law or the applicable agreement.

Cancellation prevents future renewal but does not, unless expressly stated otherwise, terminate a committed subscription term early or eliminate fees already incurred.

Refunds

Except as expressly stated in an applicable Order Form, written refund policy, or required by applicable law, fees paid to NAMAOS are non-refundable.

Amounts already earned for implementation, customization, consulting, onboarding, usage, third-party costs, or other completed services are not refundable unless otherwise agreed in writing or required by law.

Taxes and Third-Party Charges

Customer is responsible for charges imposed by third-party providers selected or connected by Customer, including telecommunications charges, API fees, platform charges, payment-processing fees, or other external service costs, except where an Order Form expressly states that such charges are included.

Trials, Beta Features, and Early Access

NAMAOS may make trial, beta, preview, experimental, or early-access functionality available.

Such functionality may be modified, suspended, or discontinued at any time and may contain errors or incomplete features.

Unless otherwise agreed in writing, beta and experimental functionality is provided without service-level commitments and should not be relied upon for mission-critical operations.

Service Availability

NAMAOS will use commercially reasonable efforts to operate the Services.

Unless an applicable Service Level Agreement expressly states otherwise, NAMAOS does not guarantee continuous, uninterrupted, or error-free availability.

Services may be affected by:

• Planned maintenance;
• Emergency maintenance;
• Internet or telecommunications failures;
• Third-party platform outages;
• API changes;
• Cybersecurity events;
• Force majeure events;
• Other circumstances beyond NAMAOS's reasonable control.

NAMAOS may update or modify the Services to improve functionality, security, legal compliance, performance, or interoperability.

Suspension

NAMAOS may suspend or restrict access where reasonably necessary to:

• Address a security threat;
• Prevent actual or suspected unlawful activity;
• Protect the integrity of the Services;
• Respond to legal requirements;
• Address material violations of these Terms;
• Prevent harm to another customer or third party;
• Address overdue undisputed payment obligations;
• Respond to third-party provider or telecommunications requirements.

Where reasonably practicable and legally permitted, NAMAOS will provide notice of a material suspension and an opportunity to cure the underlying issue.

Term and Termination

These Terms remain effective while Customer accesses or uses the Services.

Either party may terminate an applicable subscription as permitted by the applicable Order Form or subscription terms.

NAMAOS may terminate or suspend Services for a material breach that remains uncured after a reasonable cure period where cure is appropriate.

NAMAOS may terminate access immediately where necessary to address unlawful activity, security risks, fraud, material abuse, or conduct reasonably likely to cause substantial harm.

Termination does not eliminate accrued payment obligations.

Following termination, Customer's access to the Services and Customer Data may end. Customer is responsible for exporting required information before termination where export functionality is available.

NAMAOS may delete Customer Data following termination in accordance with applicable agreements, retention practices, and legal obligations.

Compliance With Laws

Each party is responsible for complying with laws applicable to its own activities under these Terms.

Customer is specifically responsible for ensuring that its use of NAMAOS complies with applicable requirements relating to privacy, data protection, communications, marketing, consumer protection, artificial intelligence, intellectual property, employment, sector-specific regulation, and other laws relevant to Customer's business and use case.

NAMAOS does not provide Customer with legal advice regarding Customer's compliance obligations.

Export Controls and Sanctions

Customer may not use, export, re-export, provide, or make the Services available in violation of applicable trade restrictions, export-control laws, or economic sanctions.

Customer represents that it is not prohibited from receiving the Services under applicable sanctions or export-control requirements.

Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR ANY EXPRESS WARRANTY STATED IN A SIGNED AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

NAMAOS DISCLAIMS ALL IMPLIED OR STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

NAMAOS does not warrant that:

• The Services will be uninterrupted or error-free;
• All defects will be corrected;
• AI outputs will always be accurate or complete;
• Third-party integrations will remain available;
• Communications will always be delivered;
• Use of the Services will produce particular financial, operational, or commercial results.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER NAMAOS NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR LICENSORS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITIES, ANTICIPATED SAVINGS, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAMAOS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO NAMAOS FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

For a claim relating solely to free Services for which Customer paid no fees, NAMAOS's aggregate liability will not exceed USD $100, to the extent permitted by law.

The limitations in this section apply regardless of the theory of liability and to the fullest extent permitted by applicable law.

Nothing in these Terms limits liability where limitation is prohibited by law.

Indemnification

Customer will defend, indemnify, and hold harmless NAMAOS and its affiliates, officers, directors, employees, and agents from third-party claims, damages, losses, judgments, penalties, liabilities, and reasonable legal expenses arising from or relating to:

• Customer Data or content supplied by Customer;
• Customer's products or services;
• Customer's communications with third parties;
• Customer's violation of applicable law;
• Customer's violation of these Terms;
• Customer's infringement or violation of third-party rights;
• Customer's unlawful or unauthorized use of AI, communications, recordings, or personal information;
• Customer's failure to obtain legally required consent or authorization.

NAMAOS will provide reasonable notice of an indemnified claim and reasonable cooperation at Customer's expense.

Customer may control the defense of the claim, but may not enter into a settlement that admits wrongdoing or imposes obligations on NAMAOS without NAMAOS's prior written consent.

Changes to the Services

NAMAOS may improve, modify, replace, or discontinue features over time.

Where a material change substantially reduces the core functionality of a paid Service during a committed subscription term, any rights or remedies available to Customer will be determined by the applicable Order Form or written agreement.

Changes required for security, legal compliance, third-party platform requirements, or prevention of abuse may be implemented immediately where reasonably necessary.

Changes to These Terms

NAMAOS may update these Terms to reflect changes in the Services, law, security requirements, or business practices.

The updated Terms will identify a revised “Last Updated” date.

Where required by law or where a change materially affects an existing paid customer's rights, NAMAOS will provide reasonable notice before the material change becomes effective.

Materially adverse changes ordinarily will apply prospectively unless an earlier effective date is reasonably necessary for legal, regulatory, security, or abuse-prevention purposes.

Continued use of the Services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

Electronic Communications

Customer agrees that NAMAOS may provide contracts, notices, invoices, disclosures, and other communications electronically where permitted by law.

Customer is responsible for maintaining current account and contact information.

Operational, billing, account, security, and legal notices are not marketing communications and may be sent when reasonably necessary to administer the Services or customer relationship.

Assignment

Customer may not assign or transfer these Terms or an applicable subscription without NAMAOS's prior written consent, except as expressly permitted in a signed agreement.

NAMAOS may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, or sale of all or substantially all of the relevant business or assets.

Any attempted assignment inconsistent with this section is void to the extent permitted by law.

Force Majeure

Neither party will be liable for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disruptions, government actions, utility failures, Internet outages, telecommunications failures, cyberattacks by third parties, failures of critical third-party infrastructure, or similar events.

This section does not excuse Customer's obligation to pay amounts already due for Services provided.

Independent Parties

NAMAOS and Customer are independent contracting parties.

These Terms do not create a partnership, joint venture, fiduciary relationship, employment relationship, franchise, or agency relationship.

Neither party has authority to bind the other unless expressly authorized in writing.

No Reseller, Partner, or Business Opportunity Rights

Use of NAMAOS does not by itself authorize Customer to represent that Customer is an authorized NAMAOS partner, reseller, distributor, franchisee, agent, or representative.

White-label, reseller, partner, referral, fulfillment, territory, and business-opportunity arrangements require a separate written agreement.

No person may make earnings claims, income guarantees, territory representations, customer-acquisition guarantees, or other representations concerning a NAMAOS partner opportunity unless expressly authorized in writing by NAMAOS and made in compliance with applicable law.

Severability and Waiver

If any provision of these Terms is held unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted, and the remaining provisions will remain in effect.

A party's failure to enforce a provision does not waive its right to enforce that provision later.

Entire Agreement

These Terms, together with any applicable Order Form, DPA, Statement of Work, and other agreement expressly incorporated by reference, constitute the agreement between NAMAOS and Customer regarding the applicable Services and supersede prior or contemporaneous communications concerning those Services.

Nothing in this section overrides separately executed agreements that expressly survive or govern a specific transaction.

Governing Law and Venue

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.

Subject to any mandatory law that provides otherwise, the parties submit to the exclusive jurisdiction of the courts of the Province of Ontario, Canada for disputes arising out of or relating to these Terms or the Services.

Nothing in these Terms limits rights under laws that cannot lawfully be waived by agreement.

Contact Information

Questions regarding these Terms may be directed to: